Managing Contacts

A single account may have multiple contacts for the account. The two additional types of contacts (not including contacts for 2-factor authentication resets) are billing and technical. Additional contacts can also be used to add extra contact methods for the primary account holder.

You may choose whether additional contacts are able to log in or not. If they have a login, you may assign individual permissions for managing the account.

To add a contact, start by signing in. Select the “Contacts” link at the top:

contacts button

This will bring up a page that allows you to add or edit contacts. If there are no contacts currently defined, it will automatically bring up the form to add a contact. There are three tabs related to adding or editing a contact:

add contact tab

After the contact is successfully created, review each tab to confirm the settings are as intended. For example, if you get an error about adding the contact at some point, you may need to go back and select ‘enable login’ again.

If you are using 2-factor authentication, be sure that they add two-factor authentication as well. You will need to coordinate with them to minimize the amount of time between when their login is initially created and when they enable two-factor authentication. It is not possible to use the same token for both accounts. We will allow the primary account holder to reset the two-factor authentication for a contact.